Frequently Asked Questions

Everything you need to know about your wellness journey with MedMassager.

How long does shipping take for my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

What is your return policy?

We offer a 30-day risk-free trial. If you are not completely satisfied with your MedMassager, you can return it within 30 days of delivery for a full refund, minus shipping costs.

Do MedMassager products come with a warranty?

Yes, all our therapeutic devices come with a comprehensive 1-year full replacement warranty against manufacturing defects. Extended protection plans are also available at checkout.

Can I use MedMassager if I have a pre-existing medical condition?

While our products are designed for therapeutic use, we recommend consulting with your physician before starting any new massage regimen if you have specific medical concerns or implanted devices.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free financing options through Affirm and Shop Pay.

How do I track my package?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.