Returns & Exchanges

At MedMassager, we are committed to your satisfaction and offer a 30-day risk-free trial on all our therapeutic devices to ensure they meet your pain management needs. If you are not completely satisfied with your purchase, you can return your product for a full refund of the purchase price.

1

Initiate Your Request

Contact our customer support team via email or phone within 30 days of receiving your device to obtain a Return Merchandise Authorization (RMA) number.

2

Pack Your Device

Securely place the massager and all original accessories, manuals, and packaging into a shipping box, clearly marking the RMA number on the exterior.

3

Ship to MedMassager

Send your package to our designated returns center using a trackable shipping method to ensure safe delivery and processing.

4

Receive Your Refund

Once our technicians inspect the returned unit, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing